Digital & Contactless Tickets

Digital tickets are an easy and convenient method for fans to be admitted at a ticketed Texas A&M Athletics event without using traditional paper tickets. Below you will find step-by-step instructions and frequently asked questions for digital tickets, as well as information on a new feature – Contactless Tickets – which is being rolled out for Aggie Basketball games this season.


Account Manager


Your 12th Man Foundation Account Manager


  1. Click on the “Log In” tab in the top right-hand corner.

  2. You can enter your email address or donor number and password to log in to your Account Manager. If you have NOT activated your account in our new online portal, you will need your donor number and PIN, which can be requested by contacting the 12th Man Foundation Ticket Office at 888-99-AGGIE.

Digital Ticketing


Digital tickets offer fans the opportunity for easy, paperless entrance to Texas A&M Athletics events by just presenting your mobile device at the gate.

Notes:

  • Make sure your mobile device is charged on game day.

  • Digital Tickets must be downloaded to a mobile device.

  • All of your tickets for a sport will be included in the same email so please do not discard that email until you have used or downloaded all of your tickets. If you lose access to the original email, you can resend digital tickets to yourself by reissuing them in the Account Manager.

  • The ticket(s) emailed to you contain a unique identifier, so keep them confidential.

  • Each ticket will be scanned at the event. Only the first scan of a ticket will allow entrance to the event. If a ticket has already been scanned, the attendant will be alerted and entry will be denied.

  • It is recommended to download your tickets to your Digital Wallet prior to arriving at the stadium on game day.

  • Digital tickets that are printed at home ARE NOT VALID. Only digital tickets on mobile devices can be used for entry to Texas A&M Athletics events.

How to Download Tickets To Your Digital Wallet:

  1. You should receive an email from tickets@12thmanfoundation.com titled “Your Mobile Tickets Have Arrived!”. Make sure 12th Man Foundation is a safe sender or there is a possibility the email could go to your junk folder.

  2. Under the header “Click here for your tickets”, select the game for the ticket(s) you would like to download to your phone.

  3. A new screen will pull up with the opponent and date of the game. IPhone users can add the ticket(s) to their Apple Wallet by selecting the "Add to Apple Wallet" option. Android users can add the ticket(s) to their Google Pay Wallet by selecting the "Add to Google Pay" option.

  4. A new screen will pop up that shows your digital ticket. Click on the “Add” button on the top right-hand corner of your screen.

  5. Open the Wallet app on your phone and you should see the digital ticket(s) for the selected game.

  6. On game day, you can open the ticket(s) in the Wallet app on your phone and present them to be scanned at the gate, allowing you entrance to the game.

*NOTE: Wifi is not needed to access previously downloaded tickets in your digital Wallet

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Transferring Your Tickets


Can’t make the game, it’s easy and free to transfer your tickets to another person using your 12th Man Foundation Account Manager via your mobile device or desktop.

Steps to Transfer a Ticket

  1. Click on the “Log In” tab in the top right-hand corner.

  2. Enter your email address or donor number and password to log in to your Account Manager. If you have NOT activated your account in our new online portal, you will need your donor number and PIN, which can be requested by contacting the 12th Man Foundation Ticket Office at 888-99-AGGIE.

  3. Once you are on the Account Manager page you will see a link for “Transfer” under “My Tickets". Click “Transfer”.

  4. A list of your available tickets will appear and you will have the option to select which ticket(s) you would like to transfer by checking the box next to each ticket listing.

  5. Once you have finished selecting your tickets, click the “Next” button at the bottom of the page.

  6. On the next screen you will be able to confirm the tickets to transfer by checking the box next to each ticket. Enter the information for the person who will receive your tickets by typing in their name, email address and an optional phone number.

  7. The final step is to click “Next” to send the tickets to the person in a digital format.

1. Click on the “Log In” tab in the top right-hand corner.

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1. Click the menu in the top right-hand corner and select "Log in".

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Accepting a Transferred Ticket


Steps to Accept a Transferred Ticket or Tickets

  1. You should receive an email from tickets@12thmanfoundation.com titled "Tickets Transfer Invitation". Inside that email, there will be a link to "Accept". Click on that link to proceed.

  2. A new window will appear prompting you to enter the email address where you received the invitation to accept the tickets. Please enter your email and click "Accept".

  3. On the next screen, you will be prompted to enter your 12th Man Foundation account. Enter your email address or donor number and password to log into your Account Manager. If you have NOT activated your account in our new online portal, you will need your donor number and PIN, which can be requested by contacting the 12th Man Foundation Ticket Office at 888-99-AGGIE. If this is your first time on 12th Man Foundation's online portal, you will need to establish a new account by clicking on the "Register Now" tab.

  4. A checkout screen with the tickets being transferred to you will appear. At the bottom of the page, click on the "Checkout" button to proceed. (NOTE: There is no cost associated with accepting transferred tickets.)

  5. After clicking on "Checkout", a new screen will appear to confirm your order. Click on "Place Your Order".

  6. You should receive an email from tickets@12thmanfoundation.com titled "Your Mobile Tickets Have Arrived!". Make sure 12th Man Foundation is a safe sender or there is a possibility the email could go to your junk folder. Follow the instructions inside the email to download the tickets to your digital device.

*NOTE: Initiating and accepting transferred tickets is not possible after the start of the event.

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Selling Your Tickets on StubHub


Fans have the option to resell their tickets on StubHub, the official Fan-to-Fan marketplace for Texas A&M Athletics, right from their 12th Man Foundation Account Manager. (NOTE: You will have to establish an account on StubHub to use the platform and StubHub fees will apply for these transactions)

Steps to Sell a Ticket

  1. Visit 12thManFoundation.com and click on the “Log In” tab in the top right-hand corner.

  2. Enter your email address or donor number and password to log in to your Account Manager. If you have NOT activated your account in our new online portal, you will need your donor number and PIN, which can be requested by contacting the 12th Man Foundation Ticket Office at 888-99-AGGIE.

  3. Once you are on the Account Manager page you will see a link for “Football StubHub Ticket Marketplace” under “My Tickets”. Click this link which will take you to Marketplace Registration.

  4. Marketplace Registration - From here you will create a marketplace account that will link your eligible tickets to StubHub. Enter the email address assigned to your 12th Man Foundation account and create a password. You will then enter your 12th Man Foundation account number and PIN to complete the registration process. This is a one-time setup process.

  5. Marketplace will show the tickets in your account available for resale. Select the tickets that you wish to sell and click “Sell Items”. You will be redirected to StubHub to complete your listing.

  6. StubHub - Enter your StubHub login information or register for an account if you are new to the site. The tickets previously selected will appear on the StubHub site where you can select parameters for listing the tickets. StubHub will facilitate the digital delivery of the tickets to the purchaser for you. Tickets can be listed for sale until game time. Once sold, you will receive an email from StubHub confirming the sale and letting you know payment is on the way.

*For more information on StubHub, visit www.12thman.com/StubHub

1. Click the menu in the top right-hand corner and select "Log in".

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1. Click on the “Log In” tab in the top right-hand corner.

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Reissuing Your Tickets


Steps to Reissue Your Ticket

This feature provides a fast avenue for accessing digital tickets if the original delivery email is missing. Fans can re-send tickets to their email address through the Re-Issue feature on their 12th Man Foundation Account Manager.

Frequently Asked Questions


No, as long as your tickets were bought together (i.e. not in different orders) you will be able to download the group for each game together and then save the tickets to your mobile device. Once you get to the gate, you will have to scan each ticket, but you should be able to do that just by swiping on your mobile device between each scan. There will be no printed receipts at the gate which should help expedite the process.

However, if you placed multiple orders for tickets (i.e. two or more different sections) you will have to download the digital tickets to your mobile device for each order separately.

As in the past, you can convert printed tickets to a digital format to use during the season. The easiest way to do this conversion is to log in to your 12th Man Foundation Account Manager at www.12thmanfoundation.com and select “Reissue” under “My Tickets”. From there you can select the game and seats you would like to convert. After completing the reissue process, you will receive an email from tickets@12thmanfoundation.com titled “Your mobile Tickets have Arrived!” Follow the instructions inside the email to download the tickets to your digital device.

We recommend making sure your mobile device is fully charged on game day and downloading your tickets to the Apple or Google wallet, however there are options if a problem arises. You can come to the ticket window, present an ID and we will be able to print your tickets. NOTE: This will work as long as the tickets have not been transferred multiple times, as the ticketing staff will need to confirm the original ticket holder in order to print tickets. This process will invalidate any digital tickets, so only the printed tickets will grant admission to the game.

Yes, contact the 12th Man Foundation Ticket Center at 888-99-AGGIE and we will print paper tickets to replace your digital tickets. Please note this will make your digital tickets invalid.

For a complete step-by-step process on receiving a ticket transferred to you, click HERE.

Yes, although it is free to create an account to accept tickets that have been transferred to you. By logging into or establishing a 12th Man Foundation account to receive a transferred ticket, our ticketing staff will have a record of the original ticket buyer and transfer to be able to assist the ticket holder should any issues arise with the tickets on game day.

Yes, the person receiving your tickets will need to log into (or establish) a 12th Man Foundation account to complete the transfer, but they do not need to have one prior to the transfer and it is free to create an account to accept transferred tickets. By logging into or establishing a 12th Man Foundation account to receive a transferred ticket, our ticketing staff will have a record of the original ticket buyer and transfer to be able to assist the ticket holder should any issues arise with the tickets on game day.

Yes. We recommend calling the 12th Man Foundation Ticket Center at 888-99-AGGIE to make arrangements for the recipient as they will not be able to use the digital ticket option on game day without a smartphone. Options in this scenario include the 12th Man Foundation mailing a printed ticket to the person if time allows or leaving a printed ticket at will call on game day.

No. A barcode transferred to paper is not accepted at the gate. Regular ticket stock or a mobile ticket on a mobile device are the only acceptable tickets at the gate.

The ticket transfer option on your 12th Man Foundation Account Manager allows you to transfer a ticket only one time. You do have the option to cancel a transfer before the transfer is completed.

No, but we can assist you with ticketing options which include the 12th Man Foundation mailing a printed ticket to you if time allows or leaving a printed ticket at will call on game day.

No. Tickets that have been printed at home are not valid. Contact the 12th Man Foundation Ticket Center at 888-99-AGGIE if you need printed tickets.

It is possible (must include the complete QR code), however we discourage sharing tickets as screenshots in case the recipient has a problem using the tickets on game day. By forgoing the transfer process available through your 12th Man Foundation Account Manager, we lose the tracking ability of the digital tickets and will be unable to assist anyone other than the original ticket holder should an issue arise.

No, tickets can only be transferred through your 12th Man Foundation account manager or by sharing screenshots of the digital tickets (must include the complete QR code). However, please note that by forgoing the transfer process available through your 12th Man Foundation Account Manager, we lose the tracking ability of the digital ticket and will be unable to assist anyone other than the original ticket holder should an issue arise.

They can slow down entry if digital tickets are not ready to be presented at the entry point. Digital ticket holders should have their digital tickets downloaded to their Apple or Google wallet on their mobile device and ready to be scanned before they get to the scanner. Once you get to the gate, you will have to scan each ticket, but you should be able to do that just be swiping on your mobile device between each scan. Digital ticket holders who cannot access their tickets on their phone should stop by one of the box office windows for assistance before going to the entry point.

Tickets purchased on StubHub are separate from tickets purchased through the 12th Man Foundation. However, StubHub offers digital tickets through the StubHub platform that can be scanned on gameday. If you have questions about your tickets purchased via StubHub, please contact StubHub customer support at https://stubhub.custhelp.com/. They are available 24 hours a day, seven days a week and can assist with tickets purchased directly from StubHub.

Contactless Tickets


Step-by-step Instructions for adding Contactless Tickets for iOS and Android phones Apple iPhone

  1. You should receive an email from tickets@12thmanfoundation.com titled “Your Mobile Tickets Have Arrived!”. Make sure 12th Man Foundation is a safe sender or there is a possibility the email could go to your junk folder. (Note: Single game buyers may also choose to receive their digital tickets via text message)

  2. Using your phone, open the email and ‘tap’ on the link to access the tickets.

  3. On the ticket access page, tap the “Add to Apple Wallet” button. This will open your Apple Wallet.

  4. Follow the Apple setup steps by ‘tapping’ “Next” on the top right-hand corner of the screen.

  5. Choose “Automatically Select” and ‘tap’ “Done” on the top right-hand corner of the screen.

  6. The ticket is then added to your wallet.

  7. You will see your ticket when you open your wallet.

  8. NOTE: After a ticket has been added to your wallet, it will be available on your Apple watch (must be iCloud connected to your iPhone).


Step-by-step Instructions for adding Contactless Tickets for Android Phones

  1. You should receive an email from tickets@12thmanfoundation.com titled “Your Mobile Tickets Have Arrived!”. Make sure 12th Man Foundation is a safe sender or there is a possibility the email could go to your junk folder. (Note: Single game buyers may also choose to receive their digital tickets via text message)

  2. Using your phone, open the email and ‘tap’ on the link to access the tickets.

  3. On the ticket access page, tap the “G Pay Save to phone” button. This will open your Google Pay app.

  4. Next, ‘tap’ the “Save” button, and the ticket will be added to your Google Pay Wallet.

  5. You see your ticket when you ‘tap’ the “View in App” button.

If you don’t already have the Google Pay App installed on your Android phone, you will be prompted to install it when you attempt to Save your ticket to G Pay.

  1. You should receive an email from tickets@12thmanfoundation.com titled “Your Mobile Tickets Have Arrived!”. Make sure 12th Man Foundation is a safe sender or there is a possibility the email could go to your junk folder. (Note: Single game buyers may also choose to receive their digital tickets via text message)

  2. Using your phone, open the email and ‘tap’ on the link to access the tickets.

  3. On the ticket access page, tap the “G Pay Save to phone” button.

  4. ‘Tap’ the “Save” button.

  5. Next, ‘tap’ the “View in app” button.

  6. You’ll be taken to the Google Play Store and prompted to install the Google Pay App.

  7. After installing the Google Pay App the ticket will be in your wallet.


Contactless Questions FAQ


Similar to other ‘Tap and Go’ payment methods like Apple Pay or Google Pay, Contactless Tickets are digital tickets that can be added to your Apple Wallet or Google Pay app. They are similar to traditional event tickets but are easier to use. As You approach the gate, select the Contactless Ticket in your Apple Wallet or Google Pay app. When you walk up to the ticket scanner, you’ll simply hold your phone close to the scanner, and go.

Contactless Tickets are convenient to use. You can add tickets to your Apple Wallet or Google Pay app on your phone and easily access it when you arrive at the venue. iPhone users will see a lock screen notification, ‘tap’ the notification and present the ticket.

Similar to other digital tickets, Contactless Tickets are emailed or sent by text. You should be instructed to add your tickets to your digital wallet as soon as you receive the email or text.

You can add more than one Contactless ticket to your digital wallet. When you approach the gate, open your wallet, select the group of tickets for the event, and swipe to present each ticket.

Apple and Google do not allow venues to remove a ticket from your wallet. You have control over your wallets and management of expired / invalidated tickets are up to you. For Google Pay app, expired and invalidated tickets automatically get moved to an "Expired" section in the app. Best Practice: You are advised to remove expired and invalidated tickets from your wallet.

Yes, QR Codes will be included on Contactless Tickets as a backup. Barcodes are located on the back of Apple Tickets, are accessible by ‘tapping’ on the three dots in the top right corner of the pass. For Google Pay, barcodes are found by ‘scrolling’ down the ticket and ‘tapping’ on “show code”.

Yes, you may transfer a contactless ticket by logging into your account at 12thmanfoundation.com and accessing your Account Manager portal. From there clicking on ‘Transfer’ under ‘My Tickets’.

Yes, the easiest way to list is from the StubHub Ticket Marketplace. You can access the StubHub Marketplace by logging into your account at 12thmanfoundation.com and accessing your Account Manager portal. From there clicking on ‘StubHub Market Place’ under ‘My Tickets’. When listing a digital ticket directly to the StubHub sight, the barcode can be found on the vertical ellipsis (three dots) menu on the ticket once in the wallet. Additionally, there is a PDF version of the ticket available when downloading to the wallet.

No, StubHub and other secondary markets utilize a QR code or barcode for ticket identification.

12TH MAN FOUNDATION

The official source for Texas A&M Athletics tickets.


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